Bio: Rita D’Angelo is an independent contractor that works to bring advantage to healthcare institutions through D’Angelo Advantage Consulting, LLC. D’Angelo has co-developed the Henry Ford Production System culture of continuous improvement based on principles of Toyota at Henry Ford Health System, Detroit, MI, and continues to assist laboratories adopt and implement Lean management. Rita has led the multi-year initiative that culminated in the first ISO 15189 accreditation of an integrated system of laboratories in the United States and continues to assist diagnostic laboratories develop quality management systems in preparation for ISO 15189 international accreditation for medical competency. D’Angelo has a regulatory background with quality managerial experience at the American Red Cross, and an FDA-regulated chemical manufacturer.Rita has taught Lean Management extensively over the past ten years and serves as Professor at Villanova University in the School of Professional Studies. She holds a Ph.D. from Wayne State University, Masters Degree in Health Administration, and a Six Sigma Black Belt, Quality Engineer and Lean certifications.