Bio: With more than 15 years of sales, marketing and project management experience, Joni Crumrine has been an implementation analyst with TELCOR since 2016. In this role, Joni works with laboratories of all specialties and sizes implementing the TELCOR revenue cycle management software solution. Her project management experience with large, complex assignments gives her insight on working with labs to identify areas for workflow improvements. This includes analyzing potential areas where automation would be appropriate thus reducing manual labor giving laboratories the opportunity to reduce or reallocate resources for future growth. Joni travels extensively and speaks regularly at the annual TELCOR User Conference sharing laboratory revenue cycle best practices. She holds a Bachelor’s of Arts in Organizational Communication from Nebraska Wesleyan University.