Bio: Jane Hermansen has over 30 years of clinical laboratory experience within community hospital and academic medical center settings, including clinical research, process engineering, consulting, training and facilitation, and project management. At Mayo Clinic since 1988, she currently directs the outreach consulting and networking programs for hospital laboratories across the country.
Hermansen is President of the international Clinical Laboratory Management Association (CLMA). She has contributed to the laboratory industry by presenting at over 100 state and national professional meetings, has written numerous articles for industry publications, and has personally trained over 1,800 laboratory professionals in the art of customer service.
Hermansen holds a Bachelor of Arts degree in medical technology from Concordia College in Moorhead, Minnesota and a Masters of Business Administration degree from the New York Institute of Technology.