Douglas Harrington

Director, Consultingttec Digital ConsultingMesa, AZ
Douglas Harrington

Bio: Doug is a Master Black Belt with 20+ years of global consulting experience in such industries as Healthcare Operations, Financial Services, Technology Services, Communications, and Government- Working in partnership with bioMerieux, a leader in laboratory diagnostic automation, Doug has worked with over 100 hospital microbiology labs, successfully integrating automation into their processes, driving productivity improvements, and improving patient outcomes- Doug is an expert in maximizing operational efficiency through the design of capacity models, ensuring operational staffing levels (capacity) match volume output requirements- Doug has worked with a diverse range of companies such as Cleveland Clinic, GE, Clorox, Comcast, TD Canada Trust, and others, working to spearhead initiatives that drive improved customer experience and improved associate satisfaction, typically while reducing costs associated with delivering services to the customer.